Deciding whether or not to have your vehicle shipped is a big decision. There are lots of things to consider from the cost of the shipment to the worry of leaving your vehicle in the hands of strangers as you ship it across the country. Nevertheless, there are times when shipping your vehicle might be necessary. If you do make the decision to ship your vehicle, the good news is most car shipping companies have a cancellation policy. Just as most retail stores will allow you to return merchandise within a certain period of time, the car shipping industry has a cancellation policy of its own.
In general, once you book with an auto transport company, you will have the option to cancel up to a certain point. In most cases, it takes the shipping company a few days to find a carrier that can transport your vehicle. Once they find a carrier, you typically have to wait another 3-5 days before your vehicle can be picked up. Most companies will give you the option to cancel your order up until the time your vehicle is picked up. That said, every company’s cancellation policy is unique and there may be fees and refund policies that differ from one company to another. Here are a few things to keep in mind when cancelling an auto shipment order.
Timing is Everything
You cannot wait until the very last minute or after the carrier has already picked up your vehicle to cancel your order. Unfortunately in these cases, your car will continue through the transport process. Therefore, it’s critical that you cancel your order before your vehicle departs on the carrier. Assuming you cancel in advance, most car shipping companies will honor your request and might not even charge you a cancellation fee. Some companies, however, might have a window in which you must cancel before being charged a fee. It is best to check with the shipping company about their cancellation policy on the front end.
Cancellation Fees and Policies
Every auto transport company is different so you want to ask about cancellation fees upfront. Some companies have no cancellation fee at all and many will even refund your deposit if you cancel by a certain time. Any reputable auto shipment company should be upfront about their cancellation policy and in many cases it is even listed on their website.
Frequently Asked Questions
Answers to Your Car Moving Questions
The hardest thing for people researching car moving companies to understand is that the prices they are getting are not hard and fast gaurantees, but rather ESTIMATES of what one company thinks it will take to get a vehicle moved promptly versus another company's opinion of what it will take. Don't be fooled, there are not carriers committed to take your vehicle at these quoted prices, the company you choose will still have to get to work getting a carrier to commit to move it at the price they quote you.
Your total price breaks down into two parts, the broker's fee (or 'deposit' as everyone calls it) and the carriers fee (your COD amount) Make no mistake about this, EVERYONE YOU ARE GETTING SALES CALLS FROM IS GOING TO BROKER YOUR MOVE. In this industry, there are brokers who try to fool you into thinking that they are the actual carriers and there are an equal amount of carriers who sell themselves on the fact that they have a truck or two but are not being honest about the fact that they broker out 90% of the orders they book. Here is a quick easy way to tell, if a company takes an up front fee, whether they call it a deposit or any other name, they are a broker. Carriers do not take any payment until the vehicle is delivered.
In our opinion, you are crazy to do so. Have you ever been paid up front for the work that you perform for your employer? Why would you pay a fee up front when there are reliable and trustworthy companies like ours that won't ask for it until we provide you with your carriers details?
The average transit time from pick up to delivery on any vehicle going coast to coast will be between one and two weeks. From there you can figure your transit time based on how far your vehicle is traveling, i.e. from either coast to the Midwest might average 3-7 days.
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