Planning an auto transport can be a real learning experience. It’s not like the travel industry or other delivery services, as many folks assume it might be. When we speak to customers researching their transport options, we have to tackle common expectations around scheduling a long-distance hauler.
As much as we would like to accommodate each customer’s specific timing requests, the truth is that it's tough to guarantee pick-up or delivery dates.
All dates provided for your auto transport are estimates and projections.Most car carriers will hit those estimates, but you still want to build in some flexibility.
Auto haulers have to schedule a full truckload, picking up and delivering to multiple customers in a given week. They are out on the road battling traffic, weather and any number of other factors that can (and do) throw off their pickup and delivery projections from time to time.
For this reason we ask that you give us the earliest possible date you would be willing to release the vehicle, even though it may not be your preferred date.
Once your move is contracted, we put you in direct contact with your carrier and the carrier will also typically call you the afternoon or evening before your pick-up and delivery. (They won't just show up unannounced, and if they do we want to hear about it.)
Your driver will also provide an arrival estimate so you have an idea when to expect delivery, but the schedule is not “locked” in advance. Because your driver can’t control issues like traffic, it is best to leave your schedule open around your auto hauler’s arrival.
We recommend getting a friend or a family member to help cover if you have to work or have to schedule an appointment. (And we advise against making a flight on the same day the carrier arrives.)
To be really prepared for your auto transport, it is most realistic to accept the timing as a projection, not a guaranteed appointment. If you have any questions about that, feel free to give us a call: 866-221-1664.
Frequently Asked Questions
Answers to Your Car Moving Questions
The hardest thing for people researching car moving companies to understand is that the prices they are getting are not hard and fast gaurantees, but rather ESTIMATES of what one company thinks it will take to get a vehicle moved promptly versus another company's opinion of what it will take. Don't be fooled, there are not carriers committed to take your vehicle at these quoted prices, the company you choose will still have to get to work getting a carrier to commit to move it at the price they quote you.
Your total price breaks down into two parts, the broker's fee (or 'deposit' as everyone calls it) and the carriers fee (your COD amount) Make no mistake about this, EVERYONE YOU ARE GETTING SALES CALLS FROM IS GOING TO BROKER YOUR MOVE. In this industry, there are brokers who try to fool you into thinking that they are the actual carriers and there are an equal amount of carriers who sell themselves on the fact that they have a truck or two but are not being honest about the fact that they broker out 90% of the orders they book. Here is a quick easy way to tell, if a company takes an up front fee, whether they call it a deposit or any other name, they are a broker. Carriers do not take any payment until the vehicle is delivered.
In our opinion, you are crazy to do so. Have you ever been paid up front for the work that you perform for your employer? Why would you pay a fee up front when there are reliable and trustworthy companies like ours that won't ask for it until we provide you with your carriers details?
The average transit time from pick up to delivery on any vehicle going coast to coast will be between one and two weeks. From there you can figure your transit time based on how far your vehicle is traveling, i.e. from either coast to the Midwest might average 3-7 days.