The Most Common Complaints When Shipping Cars

Are you contemplating having your car transported by a reputable company, but unsure about the care and customer service you’ll receive? If so, this is an article you won’t want to miss! We cover the three most common complaints consumers have when shipping the car, and what you can do to guarantee a smooth delivery, from start to finish! 

The Delivery Wasn’t On Time 

If you have a tight deadline for delivery, there may be additional fees added to your quote. (You can reduce the overall cost by planning ahead to allow extra wiggle room for delivery). At Ship A Car Direct, we are honest and upfront with our customers. The average transit time from pick up to delivery on any vehicle going coast to coast will be between one and two weeks. From there you can figure your transit time based on how far your vehicle is traveling, i.e. from either coast to the Midwest might average 3-7 days.

My Quote Wasn’t Accurate 

It’s a common problem customers face: they get a quote that fits their budget, but don’t understand ‘hidden fees’ that accrue by the time they sign along the dotted line. This can happen for two main reasons: they didn’t know all the questions to ask, or the broker handling their shipping wasn’t upfront about added costs unique to their vehicle being shipped. To bypass both of these issues, make sure you have your pick-up and arrival zip codes clear, the type of vehicle you’re shipping, and if you’re crossing state lines, any additional fees you can expect. 

There Was Damage to my Vehicle 

The overall care of your vehicle is our first priority. While there is always the possibility of damage to your vehicle (weather conditions, etc.) we minimize this risk by recommending a covered transit (as opposed to an open carrier). Make sure to inspect your vehicle thoroughly before pick-up and that the transport company you choose provides insurance to cover any damage done. 

Who Can You Trust to Ship Your Vehicle? 

At Ship A Car Direct, there are no hidden fees, and virtually no risk of damage to your car when it arrives. Our iron-clad vehicle guarantees it! Contact us for a free quote today!