Most people think that the only job of a car transport service company is to move a vehicle from point A to point B. The truth is that car movers are expected to do so much more. Find out what their most important responsibilities are and what customers should expect from their services.
License and Registration
Auto movers have to be licensed and registered with the U.S. Department of Transportation. This agency oversees the practice and business of auto moving and transport. In order for movers to be registered and given a license, they have to comply with the standards and regulations set by the DOT in terms of business operations, practices and safety. Auto movers that comply with these requirements are more likely to offer quality services to their customers.
All car carriers and movers are expected to carry insurance. Two of the most common types of insurance to expect are cargo insurance and liability insurance. Cargo insurance provides protection for the cargo by limiting the types of cars or vehicles that a truck can carry. It covers any minor damages such as dents and scratches that could happen during transport.
Liability insurance, on the other hand provides protection for the carrier's contents and will cover damages that could occur because of driver error. Certain forms of insurance are required by the Department of Transportation, so customers should inquire regarding its availability and the type/s of coverage that the mover carries.
All car movers should provide clear and complete information to their customers regarding the extent and limitations of their services, the types of transport vehicles they can offer, delivery schedules, cost, charges and fees, etc. This will allow customers to identify which service fits their needs best. When customers have access to proper information, they are able to make informed decisions. There is also less likelihood of any misunderstanding that may arise due to incomplete information.
Provide a Formal Agreement
All transactions with auto movers must be covered by a contract which should include in detail important information such as the type of service the customer will use, terms, conditions, fees and other special services that the customer may require.
Moving Vehicles That Do Not Run
Some vehicles may not run properly or may be inoperable. Car movers are responsible for informing the owner regarding the car's condition upon pick-up and to use equipment that can aid in loading the vehicle onto the carrier. In most cases, additional fees will be charged for the extra service.
Frequently Asked Questions
Answers to Your Car Moving Questions
The hardest thing for people researching car moving companies to understand is that the prices they are getting are not hard and fast gaurantees, but rather ESTIMATES of what one company thinks it will take to get a vehicle moved promptly versus another company's opinion of what it will take. Don't be fooled, there are not carriers committed to take your vehicle at these quoted prices, the company you choose will still have to get to work getting a carrier to commit to move it at the price they quote you.
Your total price breaks down into two parts, the broker's fee (or 'deposit' as everyone calls it) and the carriers fee (your COD amount) Make no mistake about this, EVERYONE YOU ARE GETTING SALES CALLS FROM IS GOING TO BROKER YOUR MOVE. In this industry, there are brokers who try to fool you into thinking that they are the actual carriers and there are an equal amount of carriers who sell themselves on the fact that they have a truck or two but are not being honest about the fact that they broker out 90% of the orders they book. Here is a quick easy way to tell, if a company takes an up front fee, whether they call it a deposit or any other name, they are a broker. Carriers do not take any payment until the vehicle is delivered.
In our opinion, you are crazy to do so. Have you ever been paid up front for the work that you perform for your employer? Why would you pay a fee up front when there are reliable and trustworthy companies like ours that won't ask for it until we provide you with your carriers details?
The average transit time from pick up to delivery on any vehicle going coast to coast will be between one and two weeks. From there you can figure your transit time based on how far your vehicle is traveling, i.e. from either coast to the Midwest might average 3-7 days.