It is nearly impossible for auto transport companies to provide exact pickup and delivery times. Unforeseen circumstances such as weather, traffic, or mechanical problems can cause delays. For this reason, you may be wondering whether or not you have to be present when your vehicle is picked up or delivered. The short answer is that you do not have to personally be there, but someone who can act on your behalf does need to be present.
What to Expect When Your Vehicle is Picked Up
Prior to having your vehicle shipped, you and your transporter should have discussed the terms of your contract including payment information, insurance terms, and mutual contact information. If you have any last-minute questions about the process, you can ask your driver at pick-up. This is also a good time to confirm everything and discuss any other issues pertaining to your vehicle.
Your transporter will also conduct an inspection of your vehicle, and together you will make note of any scratches, dings, or dents. You will have to confirm this inspection by signing the driver’s Bill of Lading, which includes details of the inspection. This document serves as proof of your vehicle’s condition in the event that it gets damaged during transit.
What to Expect When Your Vehicle is Delivered
It is very important that you, or someone who can act on your behalf, is present upon delivery to meet with the transporter. That’s because another inspection will be performed when your vehicle arrives at its destination and you will need to compare it to the original inspection report documented on the Bill of Lading. You, or the person you designate pick up the vehicle, will be required to sign the Bill of Lading again upon delivery. At this point, you will complete payment and the transaction will be final.
What if You Are Not Available?
If you are unable to be present at either pick up or delivery, you should have a representative that can act on your behalf. This person must be at least 18 years of age and you must provide their contact information to the transport driver prior to shipment. This person will be responsible for conducting the inspection and signing the Bill of Lading at both pickup and delivery.
Frequently Asked Questions
Answers to Your Car Moving Questions
The hardest thing for people researching car moving companies to understand is that the prices they are getting are not hard and fast gaurantees, but rather ESTIMATES of what one company thinks it will take to get a vehicle moved promptly versus another company's opinion of what it will take. Don't be fooled, there are not carriers committed to take your vehicle at these quoted prices, the company you choose will still have to get to work getting a carrier to commit to move it at the price they quote you.
Your total price breaks down into two parts, the broker's fee (or 'deposit' as everyone calls it) and the carriers fee (your COD amount) Make no mistake about this, EVERYONE YOU ARE GETTING SALES CALLS FROM IS GOING TO BROKER YOUR MOVE. In this industry, there are brokers who try to fool you into thinking that they are the actual carriers and there are an equal amount of carriers who sell themselves on the fact that they have a truck or two but are not being honest about the fact that they broker out 90% of the orders they book. Here is a quick easy way to tell, if a company takes an up front fee, whether they call it a deposit or any other name, they are a broker. Carriers do not take any payment until the vehicle is delivered.
In our opinion, you are crazy to do so. Have you ever been paid up front for the work that you perform for your employer? Why would you pay a fee up front when there are reliable and trustworthy companies like ours that won't ask for it until we provide you with your carriers details?
The average transit time from pick up to delivery on any vehicle going coast to coast will be between one and two weeks. From there you can figure your transit time based on how far your vehicle is traveling, i.e. from either coast to the Midwest might average 3-7 days.