A car shipping customer recently described the transport process as “mysterious”. And it’s true, auto transporting does not reflect most shipper’s initial expectation of service. First time auto shippers usually expect transport service to be more like travel and are often surprised to learn that there aren’t grand schedules and regular, dependable routes with large, brand named fleets. Or sometimes folks assume service is on demand, that they can just summon a cross-country carrier the same way you call a taxi. Instead, there are brokers who contract small business carriers on a case-by-case basis, and schedules and prices may vary. It may seem like a hassle to have brokers involved in the auto transport process, but let’s cover the big reasons why they are good for you.
A good broker vets out your carrier. There are literally thousands of auto haulers across the country. There aren’t large fleets like Greyhound or JetBlue in the car shipping industry, there are dozens of independent carriers who could potentially ship your vehicle. But not all carriers are made alike. Some are stellar, but some have issues with insurance lapsing or poor scheduling, etc. A broker has access to more industry information and can be a better judge of a carrier’s worth.
A good broker will explain the process. From timing to pricing to preparing your vehicle for shipment, a good broker can educate you on the reality of the process. Drivers don’t always have time to take your call with questions when they are on the road. But brokers work in offices, so they are available to take calls and emails about your concerns.
A good broker helps smooth communication. Sometimes customers have a scheduling change or want to make a special request. Sometimes there are misunderstandings between customers and drivers, or missed calls, or other issues. Your broker can help you reach your driver with updates, changes, and address miscommunications should they arise.
We are here for you, so give a Ship a Car Direct broker a call: 866-221-1664. We are happy to answer your car shipping questions and find the perfect carrier match for you!
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