Car transport “mystery” fees

There are lots of “horror stories” on the internet about how car transport companies surprise unsuspecting customers with mystery fees.  But there are legitimate reasons why your driver may require extra fees on top of the basic quoted transport costs. Let us take away the mystery and give you some tips to avoid additional car transport fees.

Your car transport quote is for a fully operational vehicle. Standard car carriers are not the same as tow trucks, your vehicle must be driven on and off the truck under its own power. The battery must be good, the vehicle must start up and stay running, and all tires must be inflated. Some car carriers cannot accommodate non-operative vehicles, and for those equipped with winches additional charges will accrue for additional labor required. Make sure your vehicle is in good running order before the carrier arrives.

Your car transport quote is for an empty vehicle. If you leave personal items in the vehicle, there may be an additional weight fee. We recommend leaving your car empty and shipping your household goods separately.

Your car transport quote is for a basic stock model. Extensions, lifts, and other add-ons that increase the height, width, or weight of a vehicle will affect the cost of your transport. Inform your representative of any modifications for an adjusted quote, and forwarding pictures can be helpful too.

Your car transport quote is priced for COD (Cash on Delivery). Most carriers will not accept credit card payments, most only accept jobs for cash on delivery. In rare instances where credit is the only option, the final charge will include a transaction processing fee.

Your car transport quote is for transport only, with direct person-to-person delivery. Storage for pick-up at your convenience is not automatic with this service, you or a contact must meet the carrier when the truck arrives in your area. If you aren’t available to accept delivery when your carrier arrives, you may be responsible for storage fees and/or re-delivery fees.

No driver wants to surprise a customer with mystery fees on delivery. Talk to your representative in advance about what exactly is included in the service. If you have any questions about car transport fees, please give us a call: 866-221-1664.

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